At Cotton by Rudhera, we strive to ensure that you are completely satisfied with your purchase. Please read our Return & Refund Policy carefully.
1. Returns
We accept returns under the following conditions:
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The item must be unused, unwashed, and in original condition
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The item must be returned within 7 days of delivery
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Original packaging and tags must be intact
2. Non-Returnable Items
The following items are not eligible for return:
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Customized or made-to-order fabrics
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Items purchased on sale or discount (if applicable)
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Used or damaged products
3. Return Process
To initiate a return:
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Email us at support@cottonbyrudhera.com with your order details
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Share clear images of the product (if damaged/defective)
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Our team will review and approve your request
Once approved, you will receive return instructions.
4. Refunds
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Refunds will be processed after we receive and inspect the returned item
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Approved refunds will be credited to your original payment method within 5–7 business days
5. Damaged or Incorrect Products
If you receive a defective or wrong item:
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Report within 48 hours of delivery
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Provide images/video proof
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We will offer a replacement or full refund
6. Exchange Policy
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Exchanges are allowed only for defective or damaged items
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Subject to stock availability
7. Shipping Charges
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Shipping charges are non-refundable
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Return shipping cost may be borne by the customer unless the product is defective or incorrect
8. Order Cancellation
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Orders can be cancelled within 24 hours of placing the order
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Once shipped, orders cannot be cancelled.